Platform Booking & Cancellation Policy

Cancellations are managed in LetMeBuddy. The Buddy service amount is paid directly to the Buddy and is never collected or held by LetMeBuddy. LetMeBuddy collects only the separately disclosed Platform Booking Fee. See also our Return & Refund Policy for refund duration and payment reversal rules.

• Customer: You may cancel a pending booking request at any time before the Buddy accepts, but the Platform Booking Fee is not refundable when you cancel. If you do not cancel and the Buddy fails to confirm within the disclosed window, the full Platform Booking Fee is refundable.
• Buddy: You may decline or ignore a request before accepting. No Booking Credit is consumed.

• Customer cancels after Buddy accepted: Cancel in the app as early as possible and notify your Buddy in chat. The Platform Booking Fee is not refundable. Cancellation Compensation may be recorded for the Buddy only from that retained fee, never from membership money or the direct service amount.
• Buddy cancels after accepting: Notify the customer promptly in chat. The customer should not pay a service amount for a cancelled session. If the Buddy fails to report for the session as booked, the full Platform Booking Fee is refundable to the original payment method.
• Lateness: Arriving late does not automatically cancel a booking. Coordinate in chat and proceed when possible, or cancel explicitly if you cannot meet.

Repeated no-shows, last-minute cancellations, or abusive cancellation patterns may affect account status under our Community Guidelines and Terms & Conditions.

Open the booking in the LetMeBuddy app or web hub, use the cancel action when it is available for that status, and send a short note in chat so the other person knows. Custom time requests that are still pending can usually be cancelled by the requester from Bookings or Custom requests.

If the cancel control is missing because the session already started or the status changed, contact the other party in chat first. For platform errors, email support@letmebuddy.com with your booking number.

Unexpected events happen. If you must cancel because of illness, transit failure, or a safety concern, cancel as soon as you can and explain briefly in chat. Good-faith early notice protects both sides. Pattern abuse — repeatedly booking and cancelling without serious reason — may still lead to account review under our guidelines.

Buddies purchase Booking Credits on LetMeBuddy via Razorpay to accept bookings. One credit is consumed when you accept a booking request. Credit packs, pricing, and welcome credits (if offered) are shown in the app. Booking Credits are platform fees for Buddies only — not session fees and not a customer payment account. If a Buddy cancels after accepting, the consumed credit is not returned. If the customer cancels after the Buddy accepted, the consumed credit is restored to the Buddy.

Cancellation or booking issues: support@letmebuddy.com