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Account & data deletion

How to request deletion of your LetMeBuddy account and what we remove or retain.

You can request deletion of your account and associated personal data subject to legal and safety retention requirements. Use the in-app account settings where available, or email us from the address associated with your account.

How to request deletion

Submit a request using your registered phone number. We’ll verify ownership via OTP before processing. A short reason for deletion (at least 3 characters) is required.

  2. 2. Verify OTP
  3. 3. Done
Registered phone

10-digit mobile number (starts with 6–9)

  1. Open the LetMeBuddy app and sign in.
  2. Go to Profile / Settings and use the account deletion option if shown.
  3. If you can’t access the app, use the form above or email support@letmebuddy.com and include your registered phone number.

What we delete

After verification, we delete or anonymise personal data that is no longer needed to operate the service, including profile data where applicable, subject to the exceptions below.

What we may retain

We may retain certain records where required by law, for fraud prevention, dispute resolution, or safety (for example, transaction records, minimal booking metadata, or abuse reports) for a limited period. Aggregated or anonymised analytics may also be retained.

What happens after deletion

Once deletion is complete, you will not be able to sign in with the same account. Pending hangout requests and open chats tied to that account are closed. If you were a Buddy, Booking Credits with no remaining cash value under our policies are forfeited when the account is deleted, except where law requires otherwise.

Creating a new account later does not restore previous booking history, chat logs, or verification status. You would need to complete profile setup and, if applicable, Buddy verification again.

Active disputes and safety holds

If there is an open safety report, chargeback, or legal request involving your account, we may pause deletion until the matter is resolved. We will tell you when that applies. See also our Privacy Policy and Terms & Conditions.

Timing

We aim to process verified deletion requests within a reasonable timeframe (generally within 30 days), unless a longer period is required by law or exceptional circumstances.

Data access / export (DPDP-adjacent)

You may request a copy of personal data we hold about you by emailing privacy@letmebuddy.com from your registered contact. Account deletion is separate (this page / in-app settings). Ops can also export via the admin compliance queue when assisting verified requests.

Contact

Questions: privacy@letmebuddy.com (privacy) or support@letmebuddy.com (support). Unresolved grievances: Grievance Officer.

Last updated: June 24, 2026

If you have questions about this policy, contact support@letmebuddy.com.

Account & data deletion | LetMeBuddy